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FAQs

 

Class Policies

Class and workshop registration must be made 48 hours in advance. For late registrations please call the studio: 916.872.1316

BYOB is only permitted at our 21+ events. We are licensed for beer and wine only, no liquor is permitted. Please call the studio if you have questions.

 

Cancellations

Customer Class Cancellations:

We understand sometimes plans change or unexpected things occur. In the event you need to cancel your space reservation we request you notify us as soon as possible and we will issue you a credit for a future class. We cannot credit classes with less than a 72 hour notice. Credits must be used within 60 days. Customized workshops cannot be refunded.

Cancellation by studio:
In the event the studio has to cancel class due to low enrollment, teacher illness or unexpected reason, you will receive a full refund. ​

 

Update 3/17/2020 COVID-19 Rescheduling:

Due to the current situation, as requested we will be rescheduling classes to later dates. We will be offering rescheduled class dates to customers or customers may request a class credit or gift certificate towards future classes or parties, if they prefer. Class credits/gift certificates will be good for 12 months. During this difficult time we are asking for grace and understanding as our small business navigates this situation. If you have not been contacted yet, we will be reaching out to you soon. We appreciate our customers and look forward to seeing you back in the studio soon.

 

Alcohol Policy

BYOB is allowed at 21+ events. Beer and wine only, no liquor. Please bring your own cups/glassware.

 

Return Policy

We want you to LOOOOVEE your handmade item! In the event you find an issue with the craftsmanship we request you return the unused/worn item in the original packaging within 14 days to receive a refund. We cannot accept refunds or exchanges on Bath and Body items, Jewelry or customized items. Due to the nature of our Marketplace being a collective of handmade items from different artists, please understand me cannot accept returns unless the items is defective. We can offer exchanges for items that are unused/worn and in original packaging within 14 days, not including Bath and Body, Jewelry or Customized items.

 

Ship Times - Online Orders

Items that are in stock will ship within 3-5 business days . Please allow 3-7 business days for USPS first class shipping and 2-5 business days for priority mail.​

phoneIcon (916) 872-1316

info@gatherstudioandmarket.com

Hours:

We Are Open When We Have Classes.
Workshops and Events, Please Check the Class Calendar.